This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from AFLETE ATHLETICS. By placing an order on our website, you agree to the provisions set forth below.

1. Order Processing

All orders placed on the AFLETE ATHLETICS website are processed within forty-eight (48) to seventy-two (72) business hours, excluding weekends and public holidays.

Order processing includes order verification, quality control, packaging, and preparation for dispatch. Processing time does not include transit or delivery time.

AFLETE ATHLETICS reserves the right to delay processing in cases of high order volume, inventory verification, force majeure, or unforeseen operational circumstances. Customers will be informed where applicable.

2. Shipping Coverage

AFLETE ATHLETICS currently ships to addresses within Morocco.

International shipping may be offered at a later stage and will be clearly indicated on the website if applicable.

All shipping details, including delivery options and fees, are displayed at checkout prior to payment confirmation.

3. Delivery Timeframes

Once an order has been dispatched, estimated delivery times vary depending on the destination and carrier:

• Major cities: generally 1–3 business days
  
• Other regions: delivery times may vary depending on location and courier service availability
  

Delivery times are estimates only and may be affected by factors beyond our control, including weather conditions, public holidays, logistical disruptions, or carrier delays.

AFLETE ATHLETICS does not guarantee delivery on a specific date or time.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before order confirmation.

Unless otherwise stated, shipping fees are non-refundable, including in the case of returned or refused orders.

5. Order Tracking

Where available, customers will receive a shipment confirmation once their order has been dispatched.

Tracking information may be provided depending on the carrier used.

AFLETE ATHLETICS is not responsible for tracking delays caused by third-party carriers.

6. Delivery Responsibility

Customers are responsible for providing accurate and complete delivery information at the time of purchase.

AFLETE ATHLETICS shall not be held liable for:

• Delays or failed deliveries caused by incorrect or incomplete address details
  
• Orders delivered to the address provided by the customer
  
• Delays caused by the carrier or external logistical partners
  

Any additional shipping costs resulting from incorrect information will be borne by the customer.

7. Missed or Refused Deliveries

If a delivery attempt is unsuccessful due to customer unavailability, refusal, or incorrect information, the order may be returned to us.

In such cases:

• Shipping and return costs remain the responsibility of the customer
  
• Refunds, if applicable, will exclude all shipping fees
  

8. Damaged or Lost Shipments

If your order arrives damaged or appears to have been tampered with, you must notify us within 48 hours of delivery and provide supporting evidence (photos or videos).

AFLETE ATHLETICS will assess the claim and determine an appropriate solution, which may include replacement, refund, or store credit at our discretion.

AFLETE ATHLETICS is not responsible for lost shipments once the order has been confirmed as delivered by the carrier.

9. Force Majeure

AFLETE ATHLETICS shall not be held liable for delays or failure to deliver caused by events beyond reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, or force majeure events.

10. Company Information

This policy is issued by:

AFLETE ATHLETICS

Adresse :

Marrakech, Maroc

RC : 102853

ICE : 002415757000077

Contact Email: contact@afleteathletics.com

11. Policy Updates

AFLETE ATHLETICS reserves the right to amend or update this Shipping & Delivery Policy at any time. Any changes will take effect immediately upon publication on the website.