At AFLETE ATHLETICS, we value transparency, fairness, and long-term trust with our community. This Returns & Refunds Policy outlines the conditions under which returns and refunds are accepted, in accordance with ethical direct-to-consumer standards and applicable consumer protection laws.

By placing an order on our website, you agree to the terms set forth below.

1. Return Window

Customers may request a return within seven (7) calendar days from the date of delivery of their order.

Any return request made after this period will not be accepted.

2. Conditions for Returns

To be eligible for a return, the product must meet all of the following conditions:

• The item must be unused, unworn, unwashed, and in perfect resale condition
  
• The item must be returned with all original tags, labels, and packaging
  
• The item must show no signs of wear, damage, alteration, or misuse
  
• Proof of purchase (order confirmation or invoice) must be provided
  

AFLETE ATHLETICS reserves the right to inspect all returned items and refuse returns that do not comply with these conditions.

3. Items Not Eligible for Return

The following items are non-returnable, except in the case of a proven manufacturing defect:

• Items that have been worn, washed, or altered
  
• Items returned without original tags or packaging
  
• Items purchased during final sale, clearance, or promotional offers clearly marked as non-returnable
  
• Gift cards or digital products (if applicable)
  

4. Return Procedure

All returns must be requested and approved in advance.

To initiate a return, please contact us at: Whatsapp

Include the following information:

• Order number
  
• Item(s) to be returned
  
• Reason for return
  

Returns sent without prior approval may be refused and returned to the sender.

5. Return Shipping Costs (IMPORTANT)

• All return shipping costs are the sole responsibility of the customer, regardless of the reason for return.
  
• AFLETE ATHLETICS does not provide prepaid return labels.
  
• Original shipping fees are non-refundable.
  
• We strongly recommend using a tracked and insured shipping method, as AFLETE ATHLETICS is not responsible for lost or damaged return shipments.
  

This policy applies equally to size exchanges, preference changes, or dissatisfaction not related to product defects.

6. Refunds

Once the returned item is received and inspected:

• You will be notified of approval or rejection of the refund via Whatsapp
  
• If approved, refunds will be issued to the original method of payment
  
• Refunds apply to the product value only, excluding all shipping fees
  
• Refund processing times may take 7 to 14 business days, depending on the payment provider or bank
  

AFLETE ATHLETICS reserves the right to refuse refunds if returned items do not meet the conditions outlined in this policy.

7. Exchanges

Exchanges (size or color) are subject to product availability and follow the same eligibility conditions as returns.

• Return shipping costs remain the responsibility of the customer
  
• If the requested replacement is unavailable, a refund or store credit may be offered at our discretion
  

8. Ethical Use of the Policy

AFLETE ATHLETICS operates as an ethical, responsible direct-to-consumer brand.

We reserve the right to limit or refuse returns in cases of excessive, abusive, or fraudulent return behavior.

Our policies are designed to protect both our customers and the integrity of our products.

9. Legal Rights

This Returns & Refunds Policy does not affect your statutory rights under applicable Moroccan consumer protection laws. Where mandatory legal provisions apply, they shall prevail over this policy.

10. Company Information

This policy is issued by:

AFLETE ATHLETICS

Adresse :

Marrakech, Maroc

RC : 102853

ICE : 002415757000077

Contact: contact@afleteathletics.com

11. Policy Updates

AFLETE ATHLETICS reserves the right to modify or update this Returns & Refunds Policy at any time. Updates take effect immediately upon publication on the website.